The landlord of the property will carry out any outstanding eligibility checks, (e.g. rent checks, household circumstance checks).

If your name is at the top of the 'shortlist' you will be invited to view the property. If we are unable to offer the property to the applicant at the top of the list, we will move to the next applicant and so on.

If you decide to refuse the property it will be offered to the next person on the 'shortlist'. You will not normally be penalised for refusing a property and will continue to be able considered for other empty properties.
If you are in Group 1 (homeless) you may lose the right to remain in this group if you refuse the property you have been offered

If you are offered a property you will not be short listed for other properties until you have decided to either accept or refuse the offer.

If you accept the property you will be advised when you can move in. You will also be given an appointment to come and sign the tenancy agreement and collect the keys.